Article 4 - offers and prices
The price offers made by Jocaflor SAS, either in general form, or in particular form, are valid only for the duration indicated on those. Except formal and derogatory clause, the prices are expressed net of tax (HT), except expenses of port and packing, and will be calculated according to the price of the day, valid the day of the delivery. The prices are expressed in euros and mention any applicable eco-taxes and/or eco-contributions. They may be modified at any time and without notice except in the case of a national promotional offer and during the period of validity of this offer. The revision of the prices according to the variation of the costs of the constituent elements of the product can in no case be a reason for cancellation of the order. A national promotional offer and during the validity period of this offer must be applied automatically on all the orders placed or validated by an employee of Jocaflor SAS or on The rebates, discounts, rebates or discounts related to the whole of the invoiced operations are mentioned in foot of the invoice and distinct from the expenses (logistic, penalties of delay.). All discounts, rebates or discounts must be imperatively apparent at the foot of the invoice and cannot be cancelled to compensate for transport costs or late payment.

The tariff conditions of the purchases carried out near Jocaflor SAS and withdrawn In-Situ (with the warehouse) by the customer are following:

For withdrawals at the Drive, warehouse or Showroom at JOCAFLOR SAS - 1 avenue de Menin - 59250 HALLUIN (France)
For all orders placed at Jocaflor SAS, a logistic discount (withdrawal of goods) of 7% applies without minimum purchase directly for orders only withdrawn in one time at the following address Jocaflor SAS, 1 avenue de Menin - 59250 HALLUIN (France). The customer can also benefit on a product, a range of product or all the products in stock or pre order of a national promotional discount of a duration of validated precise or particular conditions of sale, except already discounted products or quantitative net prices negotiated specifically for the customer and price of destocking.

The orders taken in warehouse or Showroom to be delivered are not concerned by the discount store of 7%. For orders to be delivered which amount is lower than 149.99 euros HT, the customer bears the additional transport costs fixed at a percentage of 20% on the total amount of his order for all deliveries on the Belgian and French territory except Dom Tom and Corsica. For the other destinations the expenses will be invoiced with the real according to the size, weight, specificity of packing, urgency and destination of the parcel.

For the deliveries (trucks of the commercial Jocaflor SAS or external logistics)
For the orders delivered in only once whose amount is lower than 149.99 euros HT, the Customer supports the expenses of delivery detailed below on the total amount of its order for all deliveries on the Belgian and French territory except Dom Tom and Corsica. For other destinations, the costs will be invoiced according to the size, weight, packaging specificity, urgency and destination of the parcel.
Delivery costs:
For all orders of 150 € or more excluding VAT, the delivery costs are free for Metropolitan France and Belgium.
Transport rates and minimum order amounts for all deliveries on Belgian and French territory excluding Dom Tom and Corsica. For other destinations, the costs will be invoiced according to the size, weight, packaging specificity, urgency and destination of the parcel.

For all orders under 149.99 €:
- Non-breakable products (the order will be sent in a parcel by our carrier)
00.01 - 29.99 kg: 20% of the total amount excluding VAT of the order
30.00 - 60.00 kg: 59.50 €
Dimensions (L+W+H) less than 2 metres
  • Fragile products (the order will be sent on a pallet by carrier)
All weights: 59,50 €
Dimensions (L+W+H) less than 2 meters.

Shipping fees include packaging, handling and transportation fees. We advise you to group your items in one order to avoid duplicating transport costs. Your package will be dispatched at your own risk. We work hard to protect the products in the parcels.

Article 5 - Delivery, Drive, warehouse
All the goods sold by Jocaflor SAS will be delivered to the address of the purchaser at the doorstep and at the ground floor only. The recovery of packaging is not included. From the departure of the place of forwarding, the goods will travel under the responsibility of the purchaser whatever the mode of payment of the price. The customer makes a commitment to indicate to Jocaflor SAS any difficulty of access to its local of delivery likely to disturb the delivery (access truck, dimensions road, height carpark, access to the site, parking...). Jocaflor SAS is not responsible for the delays of delivery which would undergo the mode of transport used and the date of delivery is given only as an indication. In the event of non-observance by the customer of the date of delivery or in the event of error of address of delivery, the customer will be indebted of the expenses corresponding to a new presentation.
The parcels are generally dispatched in 72 h (working days) after reception of your payment except in the event of major forces, annual holidays, data-processing disturbances or organization. Packages with products that are not fragile (non-breakable) are sent by our carrier, delivered against signature. When the parcel has left, you will receive an email from our carrier with a link to track your parcel. Orders with fragile products are sent by pallet to avoid any breakage.

Article 6 - Removal, reception and return of goods
The removal of goods In-Situ or delivery by our trucks, is worth reception without reserve and acceptance by the customer.
For other modes of delivery, it is up to the customer to check the state and the conformity of the received goods. In case of damage or missing goods, the customer will be held to emit all precise and motivated reserves on the delivery order in the presence of the carrier or in the 3 days following the delivery by registered letter with acknowledgement of delivery to the carrier, with a copy by any means to Jocaflor SAS (if possible accompanied by one or several photos of the met problem), in accordance with articles L133-3 and following of the code of trade. In the absence of reserve emitted within the time limit, the goods will be considered received in perfect state. The return of goods can be done at the expense of the customer within 30 days following the delivery to the customer. The products must be in perfect condition and in their original packaging. A credit note will then be issued corresponding to the amount initially invoiced excluding shipping costs. The right of return does not apply to customised or made-to-measure goods, sold-out products, opened products or specific orders.